Tax, Customs & Import charges

Value Added Tax

United Kingdom

All prices shown on this website include 20% Value Added Tax (VAT) as is standard in the UK. This tax is charged on all goods shipped to UK addresses.

European Union

All prices shown on this website include the local Value Added Tax (VAT) rate for each European Union country. This tax rate varies depending on the country. This tax is charged on all goods shipped to EU addresses.

Please note, all orders placed between 00:00 01/01/21 and 15:00 06/06/22 shipped to addresses in the European Union will have included a VAT refund as UK VAT was no longer required to be included on orders and it was not possible at that time to include EU VAT.

All applicable VAT is paid on orders delivered to EU countries. This information is submitted electronically with all customs information required by EU customs authorities. In the event that an order is incorrectly processed by a postal service or courier, please be aware that we cannot provide any refund for taxes paid or assist with claiming/avoiding any charges. Please raise such issues with the postal service/courier responsible for delivery and advise that VAT for the order has been paid at the time of purchase.

"Pay Later" and deposit pre-orders placed prior to 15:00 06/06/22 will include tax in the price when the invoice issued for payment.

Any pre-orders paid in full prior to 15:00 06/06/22 but due to ship afterwards were provided a tax refund at the time of ordering and taxes will need to be paid as part of the import/delivery process.

All other countries

If an order is shipped to an address outside of the UK then no Value Added Tax is required to be paid on that order. We'll calculate the amount of VAT included in our product prices at checkout and remove it from your order once you enter your shipping address.

Channel Islands

No VAT is required to be charged on orders delivered to the Channel Islands due to their unique tax/customs status regarding the UK and EU. As with other countries, we'll calculate the amount of VAT included in our product prices remove it once you provide your shipping address during the checkout process. Channel Island orders must select Jersey or Guernsey as the country during checkout, not United Kingdom to qualify for VAT to be removed from their order.

Please note we can only offer a VAT refund on orders we ship directly to a non-UK or non-EU address. We cannot offer VAT refunds where the shipping address is inside the UK or EU and the customer then intends to subsequently take the goods outside of the UK or EU.

 

Customs and Import Changes

United Kingdom and European Union - NO CUSTOMS CHARGES

We ship all orders from our premises in Yorkshire. This means no UK customers will incur any customs fees or import charges on their delivery.

EU customers will not incur any customs fees or import charges on their delivery as we are registered with EU tax authorities to charge and pay EU VAT. This means that any orders delivered to EU addresses will not incur additional taxes, customs or import charges. They will be delivered as if they were being shipped from within the EU.

Orders shipped to the EU which were paid for prior to 15:00 06/06/22 may still incur tax, customs and import charges, as we were unable to collect EU VAT on those orders at the time they were placed. These orders will have received a refund of any UK VAT included in any product prices.

All other countries - CUSTOMS CHARGES MAY APPLY

We cannot provide a comprehensive list of possible taxes, fees or charges that may be incurred by deliveries to international addresses. Many countries charge customs and import fees on goods upon entry and the rules surrounding these charges may vary based on destination or origin of the goods. Delivery services may also charge service fees for handling deliveries where such fees and charges have been applied. Where charges are incurred it is the recipient/customers responsibility to pay all applicable taxes, fees and charges required.

Local VAT exemptions may apply to orders under certain values but their availability in different countries may vary.

It is the customer's responsibility to pay all applicable customs fees and/or import charges incurred by their orders.

Please note, while we appreciate customers may wish to try and reduce customs fees or import charges by consolidating shipments via international package forwarding or consolidation services we do not accept orders that will be shipped via these services. Any such orders placed will be cancelled and refunded. Examples of these services include (but are not limited to) Aramex, Borderlinx or vPost.

Still need help?
Contact Us