Our online store remains open and all orders/pre-orders continue to be processed as normal.
At present there is no change to our service level and customer orders can continue to be placed and will be processed within 2 working days as normal. This will remain the case until any further instruction by the UK Government regards online businesses.
All orders are shipped via Royal Mail, who continue to deliver parcels across the UK. Some delays are to be expected, based on minimised Royal Mail operational capacity in some areas. We would therefore recommend that customers allow additional time to place/receive their orders, especially in the case of an order being required for a specific date (e.g. birthdays).
International shipments may experience some delays, depending on the current operational status of the local postal service. At present delays are expected to be minimal.
In the event of a missed delivery, Royal Mail typically leave a calling card stating the depot the parcel has been returned to for collection.
At present, for the safety of our customers and Royal Mail staff, we recommend that in the event a customer misses a delivery they arrange for redelivery directly with Royal Mail. Redelivery can be arranged online, using the details found on the Royal Mail calling card. If you have any issues arranging this, in the first instance please contact the depot noted on your calling card. In the event they cannot assist, please contact us and we will provide your redelivery link via email.
Collection from Royal Mail depots is still possible, however many are now operating minimised hours. These are as follows:
Small depots/customer service points - 7am to 9am, Mon/Tues/Thurs/Fri/Sat (Closed Wed/Sun)
Large depots (e.g. main sorting offices) - 7am to 11am, Mon/Tues/Thurs/Fri/Sat (Closed Wed/Sun)
Parcels will be retained by Royal Mail for longer periods before being returned to sender, so additional time is available to arrange redelivery.
Please note collection is at your own risk and we do recommend using the redelivery option at this time for the safety of yourself and Royal Mail staff.
Please see the Royal Mail "Changes to Service" page here for more details.
Cleanliness and Social Distancing
All members of our warehouse team continue to follow government guidelines regarding social/physical distancing and cleanliness. Daily cleaning routines of all work areas have also been increased in frequency.
Customer service and website updates are being carried out from a home working environment to avoid unneccessary travel.
Due to the fluid nature of the situation and restrictions on movement of goods globally some delays may occur during this difficult period. We are still presently receiving shipments from suppliers/manufacturers and pre-orders are continuing to be shipped to customers.
We appreciate our customers understanding and patience during this period. We can assure you that, where applicable, we will work to the best of our ability to ensure that delays are kept to a minimum.
The below lists will be updated to reflect any information/updates specifically provided by manufacturers, however we do advise customers to check the specific product page of any pre-ordered product to view the most up to date information as this may change daily:
Good Smile Company
Good Smile Company (including any sub-divisions e.g. FREEing, ORANGE ROUGE, Max Factory etc.) have advised there may be delays on some products due for release from March through May at present. This does not affect all products. Products due for release in these months, if delayed, will be updated with the new release dates on an ongoing basis.
Non-exhaustive list of amended/delayed products and new ETA's (last updated 12/05/20, please check product pages for latest updates):
Fate/Grand Order - Lancer/Ereshkigal 1/7 PVC Statue - ETA 30/09/20
Fate/Grand Order - Scathach Sashiugatsu Bunny Ver. 1/7 PVC Statue - ETA 31/05/20
Persona 5 The Animation - Haru Okumura Phantom Thief Ver. Nendoroid (Goodsmile Company) - ETA Early August
Arifureta: From Commonplace to World's Strongest - Shea 1/7 PVC Statue - ETA Early August
Metroid Prime 3 Corruption - Samus Aran Prime 3 Ver. Figma - ETA 30/06/20
Super Mario Bros.- Luigi Nendoroid - Early August
The Rising of the Shield Hero - Raphtalia 1/7 PVC Statue - Early August
YuruCamp - Nadeshiko Kagamihara 1/7 PVC Statue - ETA 31/07/20
Fallout - Vault Boy Nendoroid (Good Smile Company) - Early August
Bungou Stray Dogs - Chuya Nakahara Nendoroid (Good Smile Company) - ETA 31/07/20
Quiz Magic Academy: Kiseki no Kousa - Grim Aloe 1/6 PVC Statue - ETA 31/07/20
Nekopara - Azuki 1/4 Scale PVC Statue - ETA 31/07/20
Spice and Wolf PVC Statue 1/7 Holo Plentiful Apple Harvest Ver. - ETA 31/08/20
Goblin Slayer PVC Statue 1/7 High Elf Archer - ETA 31/10/20
Watashi ni Tenshi ga Maiorita! - Hinata Hoshino Nendoroid (Good Smile Company) - Early August
Sword Art Online Alicization - Alice Fragrant Olive Sword 1/8 PVC Statue - Delayed from May to August
Re:ZERO - Rem & Subaru: Attack on the White Whale PVC Statue - Delayed from May to August
My Little Pony - Rarity Bishoujo PVC 1/7 Statue - Delayed from June to August
Weathering with You - Hina Amano Nendoroid (Good Smile Company) - Delayed until July.
KonoSuba - Megumin SEGA PM Figure - Delayed from Apr to May
Re:Zero - Rem Sakura Ver. PVC Statue (Taito) - Delayed from Apr to May
My Hero Academia - Mina Ashido Hero Suit ver. 1/8 PVC Statue - Delayed from Apr to May
Fire Force - Tamaki Kotatsu ARTFXJ 1/8 Statue - Delayed from Apr to July
Date A Live - Kurumi Tokisaki Alluring Kimono Ver 1/7 PVC Statue - Delayed from Apr to July
To Love-Ru Darkness - Golden Darkness White Transformer Ver. PVC Statue - Delayed from Apr to October
Fairy Tail - Erza Scarlet Bunny Ver. 1/4 PVC Statue - Delayed from March to May
Sonic The Hedgehog - Sonic Nendoroid (Good Smile Company) - Delayed from Apr to May
Original Character - Koharu Hayasaki Illustration by Shunsaku Tomose 1/6 PVC Statue - Delayed from April to July
Re:ZERO - Rem Magician Ver. PVC Statue - delayed from May to early July 2020
Delayed from June to July
Vocaloid - Hatsune Miku 3rd Season Spring Ver. PVC Statue
Dr. Stone - Senkuu Ishigami - FIGURE of STONE WORLD - Kingdom of Science PVC Statue
That Time I Got Reincarnated as a Slime - Izawa Shizue EXQ Statue
Code Geass - Kozuki Kallen Espresto PVC Statue
Demon Slayer: Kimetsu no Yaiba - Tsuyuri Kanao Vol. 7 PVC Statue
Demon Slayer: Kimetsu no Yaiba - Tanjiro Kamado Vol. 7 PVC Statue (Sepia Colour Ver.)
My Hero Academia - Katsuki Bakugo Age of Heroes PVC Statue
My Hero Academia - Togata Mirio "The Amazing Heroes Vol. 8" PVC Statue
Sword Art Online - Kirito Ex-Chronicle Ver. LPM Figure (SEGA)
Evangelion - Nagisa Kaworu Premium Figure (SEGA)
Fate/Grand Order - Scáthach "Lancer, Third Ascension" SSS Figure (FuRyu)
Re:ZERO - Rem Magician Ver. PVC Statue
Evangelion - Shinji Ikari Premium Figure (SEGA)
My Hero Academia - World Collectable Figure Vol. 7
Dragon Ball Super - Jiren Chosenshiretsuden PVC Statue
Dragon Ball Super - Son Goku Ultra Instinct Chosenshiretsuden PVC Statue
Demon Slayer - Onemutan Mini Figure Vol. 2
Fate/Grand Order - Shielder/Mash Kyrielight: Heroic Spirit Formal Dress Ver. 1/7 PVC Statue - delayed from 06/20 to 07/20
Pre-order Shipping - Please check your shipping address!
We would encourage any customers with an active pre-order, due for release in March to June, to check the shipping address to ensure the order is not set to be shipped to a business address that may now be closed until government guidelines dictate it is safe to open again. Our customer service team can be contacted via firstname.lastname@example.org or via our Contact Form in the event you need to change your shipping address.
Stay Safe, Stay Home and watch some anime (or read some manga)!
We encourage all of our customers, where possible, to follow the current government advice to stay home and stay safe to protect our communities. Though we all face difficult times ahead, watching anime and reading manga can be a great way to pass the time, reduce stress/anxiety and improve your mood if you're feeling down!
Any further questions?
In the event of any queries not covered by the above, please contact us through email at email@example.com or via our Contact Form. A member of our team will reply to you as soon as possible and will be able to help with any questions you may have.