In this policy Dekai Ltd is sometimes referred to as "we", "us" and "our" depending on the context.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions including shipping, payment processing and fraud prevention
- To send emails notifying customers about their orders
- To send periodic marketing emails where the customer has opted to receive this communication after 25/05/2018. No marketing emails will be sent to customers who opted in prior to this date who do not reaffirm their choice to opt in.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing will be used to send you information and updates pertaining to your order. If you opt into receive our newsletter, you may additionally receive occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future newsletter emails, we include detailed unsubscribe instructions at the bottom of each newsletter email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is encrypted in our payment gateway providers (PayPal and Stripe) database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your financial information will not be stored on our servers.
How can you access your information?
Customers are entitled to view, amend, or delete the personal information that we hold on them. The easiest way to do this is to register for a customer account prior to placing an order or providing customer details/information. Unfortunately we cannot assign customer data (including orders) that existed prior to a subsequently created customer account. To exercise your rights it is possible to contact our data protection officer via our Contact Form.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By using our site, you consent to our privacy and cookie usage policy.
This policy was last modified on 22/06/2021