Contact Us

If you have a query, please review our Support pages and Service Update page for useful information that might help you.

If this does not resolve your query please send us a message using the form below. If your query is related to an order you have placed, please include your order number where possible and please include the product name where the enquiry relates to a specific product. Please include actual product names rather than vague descriptions of the product e.g. "this product" or "one product" where possible. Any enquiries regarding a specific order or product may take longer to resolve if this information is not included.

Please send 1 enquiry per order.

Our Customer Support team will provide responses in English. We are unable to provide support in other languages. Contact Forms or e-mails received in other languages unfortunately cannot be responded to.

IMPORTANT: For change of addresses or order details, please submit 1 request per order. We are unable to process mass address changes/mass amendment of order details. Please submit 1 request per order that requires amending.


For updates on pre-orders, please CLICK HERE to check the pre-order updates/changes page or check the product listing directly for the latest information before contacting us. Any updates provided in response to contact forms/e-mails will be the same as the information available on the pre-order updates/changes page

We kindly ask that all e-mails and contact forms sent are polite and courteous in nature and are sent in the manner a customer wishes to be responded to in. Rude or abusive e-mails/contact forms will not be responded to.


Customer enquiries will be responded to in the order they are received. Please do not send multiple contact forms/e-mails as this may result in your enquiry moving to the back of the queue.